Shipping

At OX Luggage, we strive to ensure your order reaches you quickly, safely, and in perfect condition. Every suitcase is carefully inspected and securely packaged before leaving our warehouse.

Order Processing

Orders placed before 15:00 GMT on business days are processed on the same day.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery Times

Estimated delivery times may vary depending on your location.

The Netherlands
1–2 business days

Belgium & Luxembourg
1–3 business days

Germany
2–4 business days

France
2–5 business days

Rest of Europe
3–7 business days

Please note that these are estimated delivery times and may vary during busy periods or due to circumstances beyond our control.

Shipping Costs

Shipping is free for all orders.

Order Tracking

As soon as your order has been dispatched, you will receive an email with a tracking number so you can follow your delivery every step of the way.

If you have not received your tracking information within two business days of placing your order, please contact our Customer Support team.

Delivery Information

Please ensure that your shipping address is complete and accurate before placing your order.

OX Luggage cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided at checkout.

If a delivery cannot be completed because no one is available to receive it or the address provided is incorrect, additional shipping charges may apply for re-delivery.

International Shipping

We currently ship to selected European destinations.

If your country is not available during checkout, please contact our Customer Support team and we will do our best to assist you.

Customers are responsible for any applicable customs duties, import taxes, or local charges required by their country.

Damaged Shipments

If your package arrives visibly damaged, please notify the delivery driver where possible and contact our Customer Support team as soon as possible.

Please retain all packaging materials and provide photographs of both the packaging and the product to help us resolve the issue promptly.

Delivery Delays

While we work with trusted delivery partners, occasional delays may occur due to weather conditions, customs clearance, peak shopping periods, or other circumstances beyond our control.

We appreciate your patience and will always do our best to keep you informed should any unexpected delays arise.